Claims & Notifications.
Notification condition
One of the key conditions in making a claim is claim notification. Insurers must be notified of any potential events that could lead to a claim so that they could set administrative set aside an estimated amount to handle the costs.
Notifications must be made in (electronic) writing to avoid potential disputes.
Incident Notification
Cyber events should be logged and if they lead to incidents of impact, the Insured should notify the insurer to ensure their rights to a claim even if the claims amount is below the deductibles.
Urgent Action
For Castle subscribers, notifications and claims are made by email to q101@cybersecurity.org.sg.